MSJ

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CONTACT

via Contact page

info@mysketchingjournal.com

Lichtboei 45, 1186DD, 

Amstelveen, Netherlands

CoC (KVK) number: 74697005

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© 2019 by mysketchingjournal

Shipping & Returns

SHIPPING POLICY

For Online Store

Domestic shipping (within the Netherlands), when ordered in weekdays estimated delivery time is 1-2 business days and when ordered in weekends estimated delivery is following Tuesdays or Wednesdays. Shipping is free of charge.

For international shipping, estimated delivery time depends on the country and will be shown on the Checkout page under Delivery Method. International shipping is free of charge.

You will see your location on the Cart page, if it is needed you can change this and see if we can deliver the location you choose and you can see the estimated delivery times if we deliver to the chosen location.

As of now we provide shipping to all EU member countries and some other countries. The VAT value is the same for all EU member countries that is 9% percent for up to specific threshold amount per country and for the rest of the countries that we do shipping it is 0% VAT.  As mentioned earlier, shipping is always free of charge. Noting that the product prices are the same for all the countries that we do shipping.

The number of countries that we ship may increase over time. At the Cart page as well you will be able to see if can provide shipping to given destination.

The countries we currently ship are: Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain (exc. Can. Islands), Sweden, Switzerlands, Turkey, United Kingdom, United States

For Custom Original Sketchings (Commissions)

The delivery date (considering approx. shipping timelines) of commissions are agreed beforehand with the customer. The work is delivered before or on the deadline.

As of now we provide shipping to all EU member countries and some other countries. The VAT value is the same for all EU member countries that is 9% percent for up to specific threshold amount per country and for the rest of the countries that we do shipping it is 0% VAT.  As mentioned earlier, shipping is always free of charge. Noting that the product prices are the same for all the countries that we do shipping.

The number of countries that we ship may increase over time. At the Cart page as well you will be able to see if can provide shipping to given destination.

The countries we currently ship are: Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain (exc. Can. Islands), Sweden, Switzerlands, Turkey, United Kingdom, United States

Return & REFUND Policy

For Online Store

Customers have 14 days of return notification (cooling-off) period. This period starts when the customer receives the product(s). When a customer makes an order for more than one product and purchases them all in and go then all the products will be sent to the customer together in one go. Within this 14 days (cooling-off) period, customers must notify us by the  Contact page or by e-mailing to info@mysketchingjournal.com, if they want to return the product.

 

Customers can cancel the purchase before they receive the product as well. In this case we will not send the product and cancel the purchase. For this case as well, customers must notify us by the  Contact page or by e-mailing to info@mysketchingjournal.com

In case the cancellation takes place on the 14th day and this day falls on a weekend or public holiday, then in that case the reflection time only ends on the next working day.

After cancelling the purchase, the customers have another 14 days (that is 14 days after they have cancelled the purchase) to return the product.

The customers will be counted on time if the product reaches to us after the end of 14th day e.g. if we receive the post later. The address to send the product back is: Lichtboei 45, 1186 DD, Amstelveen, Netherlands with the Recipient name: Elif Yesilbek. The return must be supplied via standard (regular) post only, so e.g. not express or not priority.

 

The refund process will be completed within 14 days from the date we receive the product back from the customer. Customers who return the product will be refunded the purchase price and the returning costs except in case the customer purchased more than one products and decided to return part of them e.g. one of them, then the delivery cost will not be reimbursed. We only reimburse standard delivery costs. Customers are liable for value reduction if they do something with the product during the cooling-off period that is not necessary to be able to assess it.

Please contact us (either via Contact page or by e-mailing to info@mysketchingjournal.com) for return and refund. 

For Custom Original Sketchings (Commissions)

We do not accept return nor refund for the commission works as the artwork is created by updating the customer and customised to customer's requirements.